CluckRush ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you place an order or use our website at cluckrush.live.
1. Information We Collect
We collect information you provide directly to us when placing an order:
- Personal details — name, mobile number
- Delivery information — address, city, pin code
- Order details — items ordered, special instructions, payment method
- Communications — messages or feedback you send us via WhatsApp, phone, or email
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order confirmations and delivery updates via SMS or WhatsApp
- Respond to your queries and provide customer support
- Send promotional offers (only if you opt in)
- Improve our menu, service quality, and delivery operations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery partners — only your name, address, and phone number, to complete your delivery
- Payment processors — to securely handle transactions (we do not store card details)
- Legal authorities — if required by law or to protect our rights
4. Data Retention
We retain your order data for up to 2 years for operational and legal compliance purposes. You may request deletion of your data at any time by contacting us.
5. Cookies
Our website may use basic cookies to remember your preferences and improve your experience. We do not use cookies for third-party advertising or tracking.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of promotional communications at any time
7. Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
10. Contact Us
For any privacy-related questions or requests, please contact us:
- Email: hello@cluckrush.live
- Phone: +91 98267 64782